Web Assist
What is Instro Web Assist?
Instro Web Assist is a chat widget for your website. It learns from the pages you approve, answers visitor questions instantly, and shows you what people are asking.
About 3 minutes to read
The basics
What it does
Web Assist sits in the corner of your website as a chat bubble. Visitors ask questions in their own words and get answers drawn from your website content, instead of hunting through pages or waiting for an email reply.
Answers from your content
The assistant uses the content on your approved website as its knowledge source, so answers reflect what you actually say.
Conversational and instant
Visitors type a question and get a reply straight away. They can give each answer a thumbs up or thumbs down.
See what visitors ask
Every conversation is logged in your dashboard so you can spot common questions and gaps in your content.
Guide visitors to the next step
Set routing rules and a default call to action so the assistant points people to the right team or page.
Behind the scenes
How it works
Connect your site
Enter your website address in the dashboard. Instro scans the site and trains your assistant on its content.
Add the widget
Install the chat widget with the instro-web-assist npm package or by pasting the snippet from your dashboard.
Test, tune and learn
Try the assistant in the playground, add company context and routing rules, then review conversations and trends over time.
Basic and Pro
Web Assist is available on two monthly plans. Basic gives you the live widget, core analytics and conversation history. Pro adds monthly website rescans, topic and unanswered-question insights, and a weekly summary report.
You can see current pricing and sign up on the Web Assist product page.