Web Assist

How to test in the playground

The playground is a private chat window inside your dashboard. Use it to check answers, tone and routing before visitors ever see the widget.

About 2 minutes to read

Testing

Open the playground

Generate your widget first
The playground needs a saved assistant. If you haven’t generated one yet, the page will offer a link back to the dashboard.
Select Open playground
In the Generated snippet box on your dashboard, choose Open playground. Your user ID is filled in for you.
Check the connection
The status bar at the top shows your connection status and the website the assistant was trained on.

Ask the questions your customers ask most, in their wording rather than yours.
Test product, pricing, policy and FAQ questions.
Ask something your site doesn’t cover, to see how the assistant handles it.
Mention topics that match your routing rules to check visitors are directed to the right team.
Look for your default call to action after buying-intent questions.

Select New session at any time to clear the conversation and start again.

Add it to your website, or add it to your company context in Settings.

Describe the tone, topics to avoid and service limits in your company context.

Adjust your routing rules and default call to action.

Pro rescans your site monthly. On Basic, contact support@instro.ai to refresh your knowledge.