Turn incoming email into useful action

Use Instro on demand for occasional research-heavy emails, or connect it to a mailbox to help your team classify, route and respond to messages every day.

On demand

Forward an email for a researched answer

Forward a message to your dedicated Instro address. Instro uses the approved tools and knowledge sources we provide, carries out the required research, and emails a useful response back to you.

  • No mailbox integration required
  • Deep research using approved Instro tools
  • A clear response returned by email
  • Ideal for occasional, higher-effort requests

Useful for client quote preparation, prospect research and one-off technical questions.

Connected workflow

Let Instro assist a live mailbox

Connect Instro to a mailbox so it can monitor incoming messages and carry out agreed actions according to your business rules, with review points wherever they are needed.

  • Read and classify incoming email
  • Filter, sort, label and forward messages
  • Research context and prepare draft replies
  • Escalate exceptions to the right person

Useful for shared sales, enquiries, support and operational inboxes.

Common uses

Useful wherever email creates repetitive research or admin

Quotes and enquiries

Collect the facts behind an enquiry, research missing context and prepare the information needed for a response.

Prospect research

Investigate an organisation or contact using approved sources and return a concise, decision-ready summary.

Shared inboxes

Reduce manual triage by sorting, routing and drafting responses according to the rules your team agrees.

Start with your workflow

Choose on-demand research or a connected mailbox

We’ll understand the emails you receive, the tools and knowledge Instro should use, and where a person should stay in control.

Discuss Email Handler